How can we help?

Purchases and Premium

If an App Store purchase completed but Premium is still locked, make sure you are signed in to the same Mentioned account you used when purchasing. Then open the You tab and choose Restore purchases. Keep the app open briefly while access refreshes.

App Store subscriptions are billed and managed by Apple. You can change or cancel one in iPhone Settings under your Apple Account's Subscriptions section. Cancelling stops the next renewal; access normally remains available through the paid period.

A subscription purchased on the Mentioned website is managed separately through the web billing portal. Sign in on the website with the same Mentioned account to manage it. A normal cancellation stops future renewals and generally leaves Premium active through the paid period.

For a website subscription billed by Stripe, refund eligibility depends on applicable law and the circumstances of the charge. Email mentioned@stromaticlabs.com with the Mentioned account email and charge date so we can review the request. Never send payment-card details. Refund requests for Apple-billed purchases are handled by Apple.

Sign-in help

Mentioned signs you in with a short-lived code sent to your email. Check spam or junk if the message does not arrive, confirm the address is typed correctly, and request a new code after the resend timer finishes. Only the newest code may remain valid.

App Lock is separate from your Mentioned account. If you turn it on, you can unlock with Face ID when available or with the app passcode you created.

Alerts and notifications

Customer mention notifications are paused during launch preparation. The free website still shows news counts and timing; a current feed does not mean notifications are being delivered.

For supported tracked stocks, mention alerts compare the latest measured activity with that ticker's own recent baseline. Delivery occurs only while the stock feed, alert authority, saved threshold, and selected delivery channel are current and available. These alerts describe mention activity, not price movement or investment advice. Crypto mention alerts are not available in this release.

Account, billing, and service notifications are separate from mention alerts. Push delivery for those messages still requires notification permission on the device; email delivery requires a verified address.

Account and privacy

You can delete your Mentioned account and associated app data from the bottom of the You tab. Deletion is permanent, and the deleted account cannot be recovered. Before deleting, cancel any active subscription billed by Apple in Apple's subscription settings. Deletion does not cancel Apple billing, so Apple may continue billing until you cancel it. While the subscription is active, Premium remains tied to that Mentioned account and cannot be restored automatically to a different account. Contact support for ownership-verified subscription help. After the subscription fully expires and is no longer active, a later purchase or Restore Purchases may transfer it to a different Mentioned account.

Account deletion deletes the linked Stripe customer and cancels any website subscription, so web Premium access may end immediately. Account deletion does not itself issue a refund.

Learn what data is collected and how it is used in the Privacy Policy. Manage account data and permissions on the Privacy Choices page. You can also review our Terms of Use and Methodology.

Contact

Email mentioned@stromaticlabs.com with a short description of what happened, the device and iOS version you are using, and any error message you saw. Do not include passwords, sign-in codes, payment-card details, or private Apple credentials.